Shipping & Returns

General Terms:

Camp Gear Collective reserves the right to update the rules when necessary, and the updated version will be published on www.campgearcollective.com with immediate effect.  If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Camp Gear Collective immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Camp Gear Collective. Suppliers would publish their own Return & Refund Policy on the product detail page. Camp Gear Collective's policy shall prevail in the case of conflict with the supplier's policy.   Camp Gear Collective shall not require suppliers to provide a warranty nor dictate any terms within.

Once an order has been placed, it may not be canceled.  

If the supplier cannot fulfill the buyer's order within the order processing time indicated on Camp Gear Collective's product page, the supplier has the right to cancel and refund the order.

For after-sales issues, buyers should file a Return & Refund request within 3 days of the delivery date.  After this time, the supplier reserves the right to refuse any after-sales service.  Once the buyer submits such a request during the required period, the buyer will need to provide evidence of defect or damage, as the clause states below, to the supplier or Camp Gear Collective. If the buyer cannot provide compelling evidence within the timeframe required, the supplier and/or Camp Gear Collective have the right to reject the request.  Whether or not the evidence is compelling will ultimately be determined by Camp Gear Collective.

If the buyer receives damaged or broken goods and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 5 business days. The supplier shall refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

Camp Gear Collective shall not require supplier to accept after-sale requests for "non-defective remorse returns".  Supplier has the right to accept or reject the request at their discretion. Camp Gear Collective will abide by the supplier's decision under this condition.  If supplier accepts the after-sale request for "non-defective remorse returns" and requires a "restocking & repacking fee", such fee shall not exceed 35% of the item's total price.

For approved returns and refunds, Camp Gear Collective shall restrict the refund time and redelivery time based on supplier's policy or Camp Gear Collective's policy.  Unless otherwise noted, once approved the supplier will process a refund within 10 business days, or redelivery within 15 business days if the same product remains available.

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Camp Gear Collective  requires a supplier refund order within 5 business days as buyer requests.  Note: this clause is not applicable for special time/periods such as holidays, abnormal weather, or other abnormal situations.

If buyers are unsatisfied with any after-sale issues, buyers have the responsibility to open a dispute with Camp Gear Collective.